Returns & Refunds Policy | MauveAndMeadow

Returns & Refunds Policy

We want you to love your MauveAndMeadow purchase! Please review our return and refund guidelines before placing your order.

Standard Returns

Due to the nature of our wearable hair products and hygiene considerations, we do not accept standard returns or exchanges on regular, non-custom items for changes of mind, color preferences, or other non-defect reasons.

This does not affect your rights if an item arrives damaged, defective, or incorrect, or any return rights required by applicable law.

Custom Orders

We accept eligible returns on custom color orders within 30 days of delivery.

To qualify, items must be unused, unworn, unaltered, and returned in their original condition and packaging.

To request a return, please contact us within 30 days of delivery with your order number. Returns must be approved before being shipped back.

Customers are responsible for return shipping costs on eligible non-defect returns. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos of the item and packaging.

We'll review the situation and arrange an appropriate resolution, which may include a replacement, refund, or other remedy as required by applicable law.

Order Cancellations

We process orders quickly, often within one business day.

If you need to cancel or modify your order, please contact us as soon as possible. Cancellations and changes may be accommodated before processing or shipment but cannot be guaranteed once preparation has begun.

Refunds

Once an eligible return is received and inspected, we'll notify you of the refund decision.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges are generally non-refundable for voluntary returns, except where required by law.

Return Shipping

Customers are responsible for return shipping costs on approved voluntary returns.

For damaged, defective, or incorrect items, we'll provide instructions for an appropriate resolution, including return arrangements where necessary.

Please do not send items back without contacting us first.

International Returns

International customers are responsible for applicable return shipping costs on voluntary returns, including any customs documentation or related fees.

Any mandatory cancellation, withdrawal, or consumer protection rights under applicable local laws will be honored.