Frequently Asked Questions
Welcome to MauveAndMeadow! Find answers to common questions about our hair extensions, tinsel wigs, custom colors, shipping, and more.
Orders & Shipping
How long does it take to process my order?
Most orders are prepared and shipped within 1-3 business day, Monday through Friday. Processing times may vary for custom orders or during busy periods.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order and delivery location. Any available shipping promotions will be displayed before you complete your purchase.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. We process orders quickly, so modifications or cancellations may not be possible once your order is being prepared.
Products & Customization
Can I create my own hair color combination?
Absolutely! Our custom hair extensions let you mix and match hair colors and shimmering tinsel to create your perfect look. Visit our custom extensions collection to explore your options.
How do I choose the right hair extensions?
Our clip-in extensions are perfect for adding pops of color, sparkle, or playful accents without a permanent commitment. Check each product description for the number of pieces, length, and available colors to find your ideal match.
Are your hair extensions and wigs made with real hair?
Our extensions and wigs are made from synthetic fibers, offering vibrant colors and beautiful styles without the cost or maintenance of human hair. Each product listing includes its specific materials and details.
Can I use heat styling tools on my extensions or wigs?
Our heat-resistant synthetic extensions can be styled with a flat iron at approximately 250–300°F. For curls, hold the shape for 1–3 minutes and allow it to cool before brushing. Avoid blow-drying, and always check the individual product's care instructions before applying heat.
Will the colors look exactly like the photos?
We do our best to represent every color and shimmer accurately. However, colors may appear slightly different depending on your screen settings, lighting, and the reflective nature of holographic tinsel.
Returns & Order Issues
Do you accept returns or exchanges?
Please review our Return & Refund Policy for eligibility, timeframes, and instructions. If something isn't right with your order, contact us so we can help.
What if my order arrives damaged or incorrect?
We're happy to help! Please contact us with your order number, a description of the issue, and clear photos of the item so we can review the problem and work toward a resolution.
What if my package is missing or delayed?
First, check your tracking information for updates. If your package appears lost, delayed, or marked delivered but hasn't arrived, please contact us so we can help you determine the next steps.
Hair Care & Maintenance
How do I care for my hair extensions?
Gently detangle using a wide-tooth comb, starting at the ends and working upward. Remove your extensions before sleeping, bathing, swimming, or exercising. When not in use, store them flat or hanging to help maintain their shape.
How do I wash and maintain my synthetic wig?
Gently wash your wig in cool water with a wig-safe cleanser, avoiding excessive rubbing or twisting. Allow it to air-dry completely in a cool, dry place. Detangle carefully and avoid excessive heat to help preserve its style and shimmer.
Still Have Questions?
We're here to help you find your perfect pop of color! Visit our Contact page to reach out with questions about products, custom combinations, or your order.